Transport of goods

Shipping & Fees

The company ZNZ ELECTRONICS sro provides two types of transport:
parcel transport and pallet transport.

We offer transportation as an accompanying (charged) service for our wholesale clients. The client is not obliged to use our transportation proposal and can arrange their own transportation.

🚚 Types of transport:

Parcel transport

• GEIS for the Czech Republic and Slovakia
• DHL and/or GLS for other EU countries
• Fixed shipping rates based on the number of packages and the weight of each package

⚠️ Parcel shipping is only available for European countries.

Pallet transport

• Ex-Works Prague Terms and Conditions.
• Upon request, we will provide you with several offers from our carriers and you can choose the most suitable option.
• Recommended for orders larger than 4 boxes or goods that fill 2 pallet rows (approx. 1 m high).

Personal collection

• Address: U Stavoservisu 527/1, Prague 10 - Malešice, 108 00
• Warehouse hours: 9:00 AM – 4:30 PM

Transport price list

Country	Min. order	Shipping cost per order	Exceptions	Transporter
Czech Republic	9,000 CZK	100 CZK excluding VAT	FREE shipping on orders over CZK 18,150	GEIS
Slovakia	360 EUR	8 EUR excluding VAT	FREE shipping on orders over 730 EUR	GEIS
Germany	360 EUR	9.90 EUR excluding VAT	-	DHL
Other EU countries	360 EUR	Price according to number of packages, country and weight	It depends on the carrier and the order details.	DHL/GLS

DHL or GLS?

To make your decision easier, we have prepared an overview of recommended carriers for individual countries:

• DHL: IE, FR, EL, PT, FIN, SE, MT, RS
• GLS: PL, AUT, HU, BE, NL, LUX, DK, SI, EE, CH, LT, EST, LV, IT, RO, GB, ES, BG, HR, NO, CY

DHL covers some countries that GLS does not serve.

How is the shipping price calculated?

Shipping is calculated individually for each order, based on:

• Delivery country (zone),
• Order sizes and weights,
• Actual shipping costs.

The shipping price includes:

• Full shipment insurance,
• Packaging, filling material and quick packing of the order.

Expedition time

• Orders for which you have chosen to pay via proforma invoice or bank transfer are shipped on the day the funds are credited to our account.
• We pack orders paid by card within 24 hours and ship them immediately.

⚠️ We DO NOT ship goods based on a copy of the payment order (TT copy), unless otherwise agreed in advance.

• We check our bank account every day at noon.
• Shipments are dispatched every day at 4:00 PM.

Delivery time

Delivery time depends on the selected carrier and country of delivery.
We range from 2 to 10 days.

For specific information, please do not hesitate to contact us.

Damaged or missing items?

When receiving the goods, please follow the safety protocol.

Each order is carefully packaged:

• Protective packaging for each item.
• Filling materials (polystyrene, bubble wrap).
• Large boxes are reinforced with polystyrene boards.
• The entire packaging process is recorded on video.
• All shipments are insured.

What to do in case of damage or missing items:

1️⃣ Visibly damaged package:

• Immediately fill out a damage report with the delivery person (DHL/GLS always have this form with them).
• Take photos:
  • The box from the outside (from all sides),
  • The contents of the box before removing the items,
  • Damaged items,
  • The shipment label (tracking number, contact details of the sender and recipient).
• Contact us immediately by email with a description of the damage/missing items + attach photo documentation.

📌 COMPLAINTS MUST BE SUBMITTED WITHIN 3 DAYS OF RECEIPT OF THE SHIPMENT!

2️⃣ Damaged/missing items without visible damage to the packaging:

• Complaints procedure:
  • Photo of the box from the outside,
  • The contents of the box before unpacking,
  • Damaged items,
  • Shipping label.
• Contact us immediately with a detailed description and photos.

📌 We accept complaints no later than 3 days after receiving the shipment!

After this period has expired, we can no longer make a complaint to the carrier.

Return of goods

Our wholesale division DOES NOT ACCEPT RETURNS OF GOODS after they have been ordered and shipped, except for damaged and documented goods. Before sending damaged goods, always contact our customer service, who will provide you with all the details.

Exceptions:

• Damaged or devalued goods, if the client provides a valid reason for the return.

In specific cases, we provide clients with a return label (return of goods at our expense).
It is necessary:

• Carefully pack the goods,
• Send the shipment through an institution cooperating with the carrier (usually the local post office).

❌ It is not possible to send a courier to pick up the goods.