How to order at our Haircare Wholesale?

1. Create an order
   • You can place an order:
     • By selecting products via the e-shop and completing the order at www.haircare-wholesale.eu.
     • By uploading the file (CSV/XML/XLS) in the e-shop and completing the entire order in the e-shop.
     • By email to info@haircare-wholesale.eu with an attachment and filling out the current price list.
2. Order confirmation
   • Be patient - after you submit your order, we will manually confirm it and assign a price list within a few hours.
3. Possibility to edit the order
   • You still have the option to make changes if necessary before processing. If you would like to edit your order after it has been submitted to our system, please contact us.
4. Payment: Advance invoice or online card payment
   • After completing the preparation of the order, we will send you an advance invoice for payment.
   • If you have chosen to pay via a payment gateway, an invoice will be automatically generated for you after confirmation and shipment from our warehouse and will be sent to your email.
5. Payment by advance invoice or bank transfer
   • Once the invoice has been paid and the payment has been matched, we will proceed to pack and ship the goods.
6. Packaging of goods
   • Your order will be carefully packaged and ready to ship.
7. Sending goods
   • The goods will be sent to your chosen delivery address.
     ATTENTION: Make sure you have entered the correct shipping address if it is different from the billing address.
8. Shipment notification and final invoice
   • After shipment, you will receive a shipping notification along with a final invoice.
9. Acceptance of goods
   • When receiving the goods, please follow the safety protocol and check the shipment according to the delivery note.
   • If the shipment appears damaged, do not accept it from the carrier and document it with photographs. Then contact us and we will resolve the situation together.
10. Something wrong? Let us know!
    • If you encounter any problems, please do not hesitate to contact us by email: info@haircare-wholesale.eu

Keep in mind:

• All orders placed through the wholesale portal www.haircare-wholesale.eu are binding.
• The order submitted represents conclusion of a purchase contract between the buyer and the seller.
• After placing an order, the customer will receive a confirmation email with information about its receipt and the date of shipment of the goods.
• The place of delivery of the goods is the address provided by the buyer as the "delivery address".
• Complaints about visible defects or missing goods in the order must be reported immediately after receipt of the goods.
• These terms and conditions apply as stated on the seller's website and are valid from the date of sending the electronic order.
• By submitting an order, the buyer confirms that he has carefully read, understood and accepted all the terms and conditions stated on this website.
• Access data, price lists and other information are intended only for registered customers and may not be shared with third parties.

Minimum order amount

• MINIMUM WHOLESALE ORDER: 9,000 CZK / 360 EUR

The minimum value of one wholesale order is 9,000 CZK / 360 EUR.
Free shipping is available for orders over 15,000 CZK / 600 € only for CZ and SK clients.

Options for ordering from us

Via e-shop - Use your client account and shopping cart.

You can place your order directly through our e-shop.
You can easily find products using categories, filters, and search.

⚠️ Please note: Items added to your cart are not automatically reserved. Your order must be completed and submitted for the products to be reserved for you.

After completing your order you will receive:

• Instant confirmation directly on the website.
• Automatic email with order details (products, quantity, price) and order number.

QuickShop - after login

Quick and easy purchase directly from your account.
Simply enter the product reference number, the desired quantity and select the warehouse from which you want to order the goods.

✅ Additionally, you can upload an order file in .csv format.

Import files (CSV, XML, XLS)

An ideal option for clients who use their own software for comparing prices and inventory.

• Our current offer is available for download in .csv, .xml, .xls formats.
• To send your order, it is best to use a .csv file - don't forget to keep the column with our product reference number (necessary for quick order processing).

By email

Do you prefer a more traditional way?
We are happy to accept orders directly by email - just fill out our XLS file with the offer and send it back.

Once we have received your order, processed it and reserved the goods, you will receive a confirmation from us by email.

Please note: Email manual orders can only be paid via invoice. It is not possible to pay by card via a payment gateway.

Order confirmation

We send an order confirmation by email after the order is processed and the goods are reserved.
You will receive this confirmation before the shipment begins packing.

At this stage, we ask that you:

• They confirmed whether the order is final and we can pack it,
• or let us know if you have anything else you would like to add.

We keep the order open upon request for a maximum of 7 days.
After this period has expired, we close the order and issue an invoice.
Changes and additions need to be addressed during this period.

After placing your order, you have 5 working days to pay the invoice.
If payment is not made on time, the order will no longer be reserved.

IMPORTANT:

• The order confirmation does NOT serve as a request for payment. It does not include shipping costs.
• Make payment only based on the received proforma invoice.

Order cancellation

An order can be cancelled without a cancellation fee by phone or email, only until it is packed.
Once packaging has begun, the order cannot be canceled without a cancellation fee.

• The cancellation fee for unpacking is 10 EUR per box.
• The cancellation fee for unpacking the pallet is 200 EUR.